Selected work

Projects and operating decisions across enterprise ITSM, business applications and vendor-supported services.

ITSM · Inalfa

Designing the next phase of enterprise ITSM

Lead solution design for Halo Phase 2 across change, knowledge, CMDB, service requests and integrations.

Read case study Business applications · Inalfa

Turning a business request into a governed workspace

Coordinate a request and provisioning process connecting Halo, third-party services, Teams and SharePoint.

Read case study Application operations · Inalfa

Coordinating application upgrades and incident response

Work with vendors and infrastructure teams on application dependencies, rollback and incident investigation.

Read case study Microsoft 365 governance · Inalfa

Preparing business teams for SharePoint retirement

Prepare departments for transition while managing content, site access and ongoing collaboration needs.

Read case study

ITSM · Inalfa

Designing the next phase of enterprise ITSM

Internal project lead · Solution design

Business context

The service platform needed a consistent way to govern changes, reuse knowledge and manage configuration data while supporting different business requirements.

My role and decisions

I consolidated requirements, coordinated vendor configuration and reviewed technical dependencies with infrastructure. For ERP changes, I designed conditional assessment and approval steps within the shared request-for-change workflow. I also defined CMDB configuration requirements and coordinated the knowledge migration from Cherwell.

Delivery and follow-through

The knowledge-base import was completed in the development environment. Article ownership, audience visibility and attachment mapping formed part of the migration work.

Business applications · Inalfa

Turning a business request into a governed workspace

IT project manager

Business context

The Roof Program needed a repeatable way to set up project workspaces and manage access throughout their lifecycle.

My role and decisions

I translated requirements into delivery scope, coordinated integration dependencies and supplier work, and defined what business users needed to test. I worked across Halo request configuration, third-party integration and Teams and SharePoint provisioning.

Delivery and follow-through

I prepared user acceptance testing guidance for workspace creation, access permissions and lifecycle behavior.

Application operations · Inalfa

Coordinating application upgrades and incident response

Technical application manager

Business context

Vendor-supported applications have distinct technical dependencies and operating requirements. Upgrades and incidents need coordination across business, infrastructure and external support.

My role and decisions

For Patrix Patricia, I coordinated application and database dependencies, backup, validation and rollback planning. With Netpresenter, I managed upgrade activities and defect escalation, and coordinated investigation and corrective action during an urgent incident. My application portfolio also includes technical administration and support for SmarTeam PLM.

Delivery and follow-through

The Patricia upgrade had a documented rollback plan. The Netpresenter case brought vendor support and internal technical teams into the incident response.

Microsoft 365 governance · Inalfa

Preparing business teams for SharePoint retirement

Platform management · Migration readiness

Business context

Retiring a legacy collaboration platform required departments to know when the change would happen, where their content would go and how they would keep working.

My role and decisions

I coordinated six rounds of user communication beginning a year ahead, helped prepare target SharePoint Online sites by department and used PowerShell and PnP for migration and permissions work. In a related Teams consolidation, I implemented read-only and archival controls and escalated a tab configuration issue to Rapid Circle.

Delivery and follow-through

I also worked with Finance and Microsoft on licensing and renewal planning using entitlement, installation and usage data.