Enterprise ITSM
Own the day-to-day management and development of Halo ITSM, spanning change, knowledge, CMDB, service requests, reporting and integrations.
Group IT · Inalfa Roof Systems
I lead IT services and enterprise applications.
At Inalfa’s Group IT, I lead the design and improvement of our enterprise ITSM platform, govern SharePoint and Microsoft 365, and deliver applications and integrations for sales and other business teams. I work with regional IT, infrastructure teams and software vendors across Europe, North America, China and Korea.
What I manage
Business applications & collaboration
Govern SharePoint sites, documents, access and lifecycle. Connect Teams and SharePoint with third-party applications to support sales and other business workflows.
Application operations & vendors
Manage upgrades, incidents and retirement planning. Coordinate business owners, infrastructure teams and suppliers from technical assessment through validation and operational handover.
Selected work
All case studies
ITSM · Inalfa
Designing the next phase of enterprise ITSM
Lead solution design for Halo Phase 2 across change, knowledge, CMDB, service requests and integrations.
Read case study Business applications · InalfaTurning a business request into a governed workspace
Coordinate a request and provisioning process connecting Halo, third-party services, Teams and SharePoint.
Read case study Application operations · InalfaCoordinating application upgrades and incident response
Work with vendors and infrastructure teams on application dependencies, rollback and incident investigation.
Read case study Microsoft 365 governance · InalfaPreparing business teams for SharePoint retirement
Prepare departments for transition while managing content, site access and ongoing collaboration needs.
Read case studyCareer
Indiana University Bloomington · B.S. in Informatics · Minor in Human-Centered Computing
Inalfa Roof Systems
IT Workplace Technical Application Manager · Group IT
Manage global workplace services and enterprise applications across Europe, North America, China and Korea. Lead service design and integrations, coordinate vendors and manage application change and operational risk.
DXC Technology
M365 Operations Manager · Volkswagen Group China and Audi China assignments
Coordinated Microsoft 365 Level 3 operations, escalation and root-cause investigation with Microsoft and global teams. Built PowerShell tools and developed procedures and training for support teams.
IBM & Kyndryl
IT Engineer to Senior Technical Support Professional
Supported distributed users and worked with overseas vendors on complex technical issues. As a Global Mac Trainer, developed and delivered technical training in English. Built reusable learning materials and a SharePoint community site.
Teams & community
PI Planning at Volkswagen, volunteering with IBM colleagues, and English-language technical training.