Professional experience, education and certifications.
IT Workplace Technical Application Manager · Group IT
Manage global workplace services and enterprise applications across Europe, North America, China and Korea. Lead service design and integrations, coordinate vendors and manage application change and operational risk.
M365 Operations Manager · Volkswagen Group China and Audi China assignments
Coordinated Microsoft 365 Level 3 operations, escalation and root-cause investigation with Microsoft and global teams. Built PowerShell tools and developed procedures and training for support teams.
IT Engineer to Senior Technical Support Professional
Supported distributed users and worked with overseas vendors on complex technical issues. As a Global Mac Trainer, developed and delivered technical training in English. Built reusable learning materials and a SharePoint community site.